Your software. Our delivery.Built to scale.
Presales, implementation and customer success for SaaS: from signed deal to software that’s live, used and scaling.
One continuous delivery motion
Presales to go-live to renewal, run end to end, with nothing lost at the handovers.
Explore our services- 01 · Presales Signed. Discovery, solution design, PoC and an estimate that holds.
- 02 · Implementation Live. Kick-off, configuration, integrations, training and hypercare.
- 03 · Customer success Used. Adoption tracking, business reviews, expansion signals.
- 04 · Enablement Scale. Playbooks and processes for the next rollouts and use cases.
Different domains. Same delivery discipline.
- 100+
- enterprise rollouts
- 14
- weeks average from kick-off to go-live
- 96%
- on-time delivery
Where is delivery slowing you down?
Name the bottleneck. We’ll discuss your challenges, share our perspective, and tell you where we can help.
What should we take off your plate?
Introduction
A bird’s-eye view of your strategy and challenges. In 45 minutes we look at the whole picture, share our perspective and show where we can help.
Discovery
A deep-dive workshop with your leadership. We map your challenges to our capabilities and agree on scope and priorities.
Partnership
We align on the partnership model and settle the legal work. The statement of work defines the first engagement; we staff the team and kick off.
Have a question?
Do you work as our subcontractor or directly with our customers?
We have a track record in both models. As your subcontractor, we deliver as a seamless addition to your team, in your tools and methodology. Where the partner model calls for it, we contract directly with your end customer. Either way, the SaaS customer relationship stays yours.
How quickly can you start?
Usually within a few weeks of the discovery workshop, not months. Assignment, start date and ramp-up are agreed in the statement of work.
How do you get up to speed on our product?
It is the team’s main priority in the first weeks of an engagement: product training, sandbox access and walkthroughs with your team.
How are engagements priced?
We offer several engagement models, from per-opportunity presales support to monthly delivery capacity. We recommend a model after the discovery workshop and quote once we understand the assignment.
What if scope or timelines change?
You hear it early, with options. Effort is reported against the plan while the work runs, and changes are documented and agreed before the work continues.
Where does the work happen, and where does data stay?
In Europe, from Germany, Switzerland and Bulgaria, with native German, English and Bulgarian coverage, in European working hours. Depending on the region of the assignment, customer data can stay in the EU or in Switzerland, which the EU recognises as providing adequate data protection.